FREQUENTLY ASKED QUESTIONS
Effective 3/23/2020: Due to California’s current COVID-19 restrictions, our ship times will be slightly delayed.
Customers will receive a shipping confirmation along with tracking once their order is shipped.
If you have a question about a current order, please e-mail firstname.lastname@example.org, we are still here for you.
Placing an order with Ettika
How can I reach someone regarding my order?
Please e-mail email@example.com regarding your online order. Please provide either your order number or the e-mail address used to place the order ready. You may also reach our order department by phone by calling 213-817-5510 or 213-5-ETTIKA. We are available 9am - 5pm M-F excluding major US holidays.
What payment methods do you accept?
We accept all major credit cards, PayPal, AfterPay, Google Pay, Amazon Pay, and Ettika Gift Cards. For more information on using AfterPay, please click here.
Will I be charged sales tax?
Ettika Jewelry is based in Los Angeles, California. All shipments with a California address will be charged a sales tax onto your total order.
How long until I receive my order?
We strive to ship your orders out within 24 hours of purchase. But please allow 2-3 business days in some cases including during holiday season, promotions, or sales. Once your order has shipped, you will receive a shipping notification via email with a link to track your order. Also, be sure select a delivery method that will allow your item to be delivered in a fast and timely manner.
Do you ship internationally?
Yes! We ship worldwide.
What are my shipping options?
We offer shipments through UPS or United States Postal Service(USPS). You may select your shipping method at time of check out. We ship Worldwide. Please use our shipping calculator at checkout to see your shipping rate. We've made shipping affordable to our customers across the globe by calculating flat rate shipping prices for domestic and international customers. Enter your shipping info during checkout to see the options for shipping in your area. All items are shipped from our Los Angeles, California.
Returns & Exchanges
What is your return policy?
Applies to non-sale items only: If you are not completely in love with your new jewelry, you can return the unworn piece back to us in it's original packaging for a full refund within 14 days from order placement. We provide easy, hassle free returns through our return center. Click Here to access our Return Center.
Once we receive the piece back at our studio, we will issue your refund in the original amount paid (excluding any shipping charges) back to your original method of payment.For further information, please contact firstname.lastname@example.org.
***Please note that all items listed at a reduced price within our Sale Collection are final sale.
Ettika.com Promotions, Gift Cards and Coupon Codes
How do Ettika Coupon Codes Work?
Any Ettika promotional coupon is only valid on ettika.com during the duration listed on the offer. Ettika Coupons cannot be combined or applied to past orders previous to the offer dates listed. Coupons do not cover any applicable shipping or state tax charges. If you have questions about a specific coupon code you've received, please reach out to us at email@example.com.
Why is my coupon code not working?
The most common reasons are that the promotional period has ended or the item you are trying to apply to coupon to has gone out of stock. Please note that all of our codes are built under PST time zone and they begin/expire under that zone. If you ever have any questions about your coupon code, please reach out to firstname.lastname@example.org and we can assist.
*Coupon codes do not apply to Ettika Luxe collection.
How do Ettika Gift Cards Work?
An Ettika Gift Card makes the perfect gift- it always fits! All gift cards are E-Gift Cards and can only be used on ettika.com (no cash value). Ettika Gift Cards can be purchased on our website HERE in various denominations. If the denomination you’d like to purchase is not listed, please e-mail email@example.com and they can make one specifically for you (note: this option is not immediate and may take up to 3 business days to complete). Once purchased, your gift card will be sent to the e-mail you list on your order. You can have it sent directly to the recipient, or sent to your own e-mail to forward or print. Gift Cards are typically sent within minutes of completing checkout.
To use an Ettika Gift Card, simply input the Gift Card code into the “gift card” field during checkout. Different from our coupon codes, our Gift Cards may be used in conjunction with a coupon code and also used to cover shipping or applicable taxes.
Gift Cards are non-refundable.
Material, Plating, and How to Care for your New Jewelry
What is your jewelry made of?
Ettika is Fashion Jewelry made of gold, rose gold, silver, and rhodium plated metals including brass, zinc, steel and more.
All of our jewelry is Nickel Free & Lead Free.
Our earring posts are made with Surgical Steel for sensitive ears.
How do I care for my new jewelry?
Avoid contact with water, sweat, lotions & perfumes as these can tarnish the jewelry. When you are not wearing, store in a jewelry case or soft cloth pouch to prevent damage.
Is your jewelry Nickel Free?
Yes! All of our jewelry is nickel and lead free.
Ettika Retail Locations
How can I find a store that carries Ettika in my area?
Ettika Jewelry is sold to many retailers across the world. To ensure you receive up to date information regarding retailers that are currently carrying the line please contact us either via email, phone or by filling out our contact form. We will be happy to assist in finding the closest store nearest you.
Thank you for your interest in our Ettika Ambassador Program! A rep will reach out with further info once your application is reviewed and/or approved.
For any questions, please e-mail firstname.lastname@example.org