FREQUENTLY ASKED QUESTIONS


How can I reach someone regarding my order?

Please e-mail orders@ettika.com regarding your online order. Please provide either your order number or the e-mail address used to place the order ready. You may also reach our order department by phone by calling 213-817-5510 or 213-5-ETTIKA. We are available 9am - 5pm M-F excluding major US holidays.

How can I find a store that carries Ettika in my area?

Ettika Jewelry is sold to many retailers across the world. To ensure you receive up to date information regarding retailers that are currently carrying the line please contact us either via email, phone or by filling out our "contact form." We will be happy to assist in finding the closest store nearest you.

How long until I receive my order?

We strive to ship your orders out within 24 hours of purchase. But please allow 2-3 business days in some cases including during holiday season, promotions, or sales. Once your order has shipped, you will receive a shipping notification via email with a link to track your order. Also, be sure select a delivery method that will allow your item to be delivered in a fast and timely manner.


Do you ship internationally?

Yes! We ship worldwide.

What are my shipping options?

We offer shipments through UPS or United States Postal Service(USPS). You may select your shipping method at time of check out. We ship Worldwide. Please use our shipping calculator at checkout to see your shipping rate. We've made shipping affordable to our customers across the globe by calculating flat rate shipping prices for domestic and international customers. Enter your shipping info during checkout to see the options for shipping in your area. All items are shipped from our Los Angeles, California.

What payment methods do you accept?

We accept all major credit cards, PayPal, AfterPay, Google Pay, Amazon Pay, and Ettika Gift Cards. For more information on using AfterPay, please click here.  


What is your return policy?

Applies to non-sale items only: If you are not completely in love with your new jewelry, you can return the unworn piece back to us in it's original packaging for a full refund within 14 days from order placement. We provide easy, hassle free returns through our return center. Once we receive the piece back at our studio, we will issue your refund in the original amount paid (excluding any shipping charges) back to your original method of payment.

For further information, please contact orders@ettika.com.

***Please note that all items listed at a reduced price within our Sale Collection are final sale. 


Is your jewelry Nickel Free?

Yes! All of our jewelry is nickel and lead free.


How do Ettika Coupon Codes Work?

Any Ettika promotional coupon is only valid on ettika.com during the duration listed on the offer. Ettika Coupons cannot be combined or applied to past orders previous to the offer dates listed. Coupons do not cover any applicable shipping or state tax charges. If you have questions about a specific coupon code you've received, please reach out to us at info@ettika.com.

Will I be charged sales tax?

Ettika Jewelry is based in Los Angeles, California. All shipments with a California address will be charged a sales tax onto your total order.


How do I care for my new jewelry?

Avoid contact with water, sweat, lotions & perfumes as these can tarnish the jewelry. When you are not wearing, store in a jewelry case or soft cloth pouch to prevent damage.


What is your jewelry made of?

Ettika is Fashion Jewelry made of gold and silver plated metals including brass, zinc, steel and more. All of our jewelry is Nickel Free & Lead Free. Our earring posts are made with Surgical Steel for sensitive ears.